What are the hours of business for Boarding & Daycare?
Can I bring toys or blankets?
We provide blankets for each guest, however, you are welcome to bring your pet’s favorite bed or toy. Raintree Boarding cannot be held responsible for items that are lost or ruined during your pets’ stay.
What happens if my dog doesn’t pass the pre-screen interview?
Not every dog has fun at daycare and not every dog welcomes that kind of group play. If we think your dog is close to passing, but not quite ready, we may recommend that you consider additional training or socialization and then return for re-interview in the near future.
How old does my pet have to be to participate in daycare?
Dogs must be at least 6 months old and spay or neutered to participate in daycare.
What are the drop-off and pick-up times for daycare?
Daycare hours
Monday – Friday 7:30am-5:30pm
Saturday – Sunday 10am-4pm
Do dogs ever get hurt at daycare?
Although we do our best to minimize any injury to your dog, during normal play a dog may get small scratches or nicks. Although rare, it is possible for more serious injuries to occur.
Can I take a tour?
Absolutely! We offer tours during our open hours, but would appreciate a reservation. There may be a short wait time if time is not reserved.
Is there a discount for multiple dogs?
Yes, we offer a discount for each additional dog in the same suite.
What is doggy daycare?
Doggie daycare is an environment where dogs are dropped off for the day to socialize and play with other dogs in a fun, well supervised and safe environment.
Can I bring in my pet without a reservation?
No, we require reservations for both boarding and daycare.
Can my dogs stay together when boarding?
Yes, same family pets may stay together as long as the suite is large enough to provide adequate space for them according to the PACFA regulation.
Can my cats stay together when boarding?
Due to the size of our cat kennels, only one cat per kennel.
Can I bring my own food?
Yes, we encourage it to help avoid upset tummies. Food must be sealed in a container or ziplock bag. No large bags or bins (our space is cozy).
What is the pre-screen interview for doggy daycare guests?
A detailed assessment of your dog will be completed along with a meet and greet with trained team members. We would have your dog hang out with us for a few hours up to half a day. This interview is for the benefit of your dog to make sure they feel safe and comfortable in this environment and are happy while they are here. We require pre-screen evaluation for all new dogs or dogs returning after a 6 month gap between stays.
What vaccines is my pet required to have?
Your pet is required to provide proof of current vaccinations from a licensed veterinarian and be free of parasites (fleas, ticks, tapeworms, etc.) .
Required dog vaccines: Rabies, distemper/parvo, bordetella, influenza.
Required cat vaccines: Rabies and feline distemper (FVRCP). We also support titer blood tests as an alternative to proof of vaccinations.
How old does my pet have to be to board with us?
Pets must be at least 16 weeks old and have all the required vaccinations.
How often do you clean the facility?
We have a strict cleaning protocol that calls for daily cleaning and disinfecting of all play and overnight spaces. During play activity, all dog waste is immediately cleaned up and the point of elimination is cleaned with enzymes. Food bowls, water bowls, and toys are sanitized daily. If your boarded pet messes his or her space, we promptly clean it and launder any soiled bedding or belongings.
What do we do in case of illness or injury?
We quickly assess the situation and consult with our veterinarians on staff. We then contact you or your emergency contact person on file.
What payments do you accept?
We accept Visa, Mastercard, Discover, American Express, and cash payments.
Can you provide my pet with their medications?
We can provide your pet with their medications. Prescription medication must be in the original container and include the patient’s name, medication name, strength, appropriate dose, and name of prescribing veterinarian. All medications for off label purposes must have a written prescription with the use and dosage in order to be administered. Supplements and over the counter medications must be in their original containers. Any sedatives or calming agents must be used under the direction of the pet’s veterinarian with a written prescription.
What are our rates?
View our rates here.